QVC will happily refund or replace any damaged or faulty item within a period of six months from delivery. Simply call Customer Services to return an item on 0800 51 41 31 for a pre-paid label for items sent via Royal Mail. For any items that are too large to send, you'll need to arrange for collection by courier.

Every product purchased is backed by our 30-day money-back guarantee for extra peace of mind. So, if you decide you'd prefer a different colour, size or a refund, just return it to us within 30 days of receipt using the enclosed returns label. The postage and packaging however, will not be refunded. You'll need to include your QVC membership details and order number too.